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Returns

What is your return policy?
We want to make sure you are always happy! If your contact lenses arrive torn or faulty we will replace them at our cost. If you are not happy or made an error on your purchase we will assist you in getting the right contact lenses to you. We do charge a R75 return and redelivery charge if the reason for return is at the fault of the customer.

How do I return my order?
If you received torn contact lenses, faulty contact lenses or the wrong order you can return your order by simply emailing us at hello@eyesupply.co.za and we will assist you with returning your order to us. 

How long do I have to return my order?
You can return any order within 30 days of your order being delivered to you.

When can I expect a refund/ exchange?
Once we have received the product in our warehouse from you it usually takes 1-2 working days to process it. We then can reissue you with new lenses within 1-5 working days from this. If you request a refund we process it and it can take anywhere from 3-5 working days for your bank to process it.

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We are open, taking orders and delivering your contact lenses, with the least amount of physical contact as well as the highest levels of safety & precaution. If you can wait till you order, do. Rather order after lockdown. Let’s try and avoid unnecessary interactions by keeping orders to the most urgent contact lens needs. Medical professionals, your orders will be shipped first. Always. See Our COVID-19 Precautions.
PLEASE NOTE: All Acuvue contact lens orders will be delivered after lockdown. Acuvue South Africa have closed their warehouse until lockdown ends. If you need further information, contact us.
Help stop the spread of COVID-19 in South Africa. Find resources, news and regular updates at the COVID-19 Corona Virus South African Resource Portal. Click Here.